The rapidly aggressive growth of technology today, accelerated by the pandemic, is witness to many fundamental and large-scale changes in our usage of internet-based services. Our primary business model of enabling phone calls and text messaging, also known as Mobile Telephony, is slowly dying out. There appears to be proof of the opposite, seeing surging growth in people’s subscription of gadgets and 5G enhanced mobile broadband speeds, but there are some reasons by experts like Arun Vishwanath of New York that support the former hypothesis.
The first is a decline in the usage of phones’ calling feature. People today prefer to message over the internet rather than make a phone call and have a conversation, as messaging is abundantly convenient; there is no small talk required; one can be as professional over text as in a physical meeting; one could also be as informal and expressive over text through the use of emojis; and nor does one need salutations or signatures as in emails. Messaging is direct and to-the-point, making it perfect for no-nonsense, brief work transactions. The second would be the increasingly popular usage of the video calling feature. Research shows the growing tendency of people to resort to video calls instead of voice calls for routine interaction. And this was observed before the pandemic made it a necessity and invented new video calling apps like zoom and google meet. These changes see the power shifting from network providers to gadget makers, who are now responsible for designing the features to cater to all the changing needs of customers; cameras, noise-canceling earphones, the ability to seamlessly switch between devices during video calls, etc. Due to this, the phone number is becoming largely irrelevant, while the device itself and its ability to sync with other devices are of vital importance.
This growing potency of internet-based interactions invariably gives rise to Phishing and Robocalls. The true source of phone calls can be distorted and fake phone numbers show up on our caller ids. So essentially attacks can be from anywhere in the world and the attackers can avoid prosecution.
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